Phone answering service frequently asked questions.

Since 1976 A & M has provided fully-customized answering service solutions for our many clients in a wide range of industries, from medical and industrial, to corporate, oilfield, and information technology services. Our clients are extremely loyal and deserve the highest quality service at cost effective and competitive prices. We deliver.

Yes. From time to time “on-call” schedules do change – that’s just a reality. At anytime you can call us and advise the receptionist of the change.

Direct-Connect is when a receptionist answers a call that requires transfer of the caller to the A & M subscriber’s telephone. In other words, when direct-connect is required, the receptionist will take details from the caller and then place them briefly on hold while they make contact (via phone) to the A & M subscriber. Once the subscriber has been contacted and briefed on the details of the conversation, the A & M receptionist will then ‘direct connect’ (transfer) the caller through to the subscriber. This service and procedure is often used for emergency calls, for example, when we are answering for medical practices.

If required, the A & M delivery system can be programmed to deliver the same message to multiple recipients at the same time. The recipients can even be using different types of devices, meaning one may receive the message on a smart phone, another on a tablet, and others may simply receive the message as a notification on their email. There are no additional charges for this type of multi-dispatch.

Yes, in fact A & M’s Answering Service plans give you the ability to forward any number of business or personal line(s) to your exclusive number.