Industries > Information Technology

INFORMATION TECHNOLOGY PHONE ANSWERING SERVICEEnhance your reputation with 24/7 service to your clients.

Reliable phone answering service for IT & communications

Level 1 tech support

Provide your customers with quality Level 1 technical support at all times.

Dependable help desk

Help your customers facing product challenges to troubleshoot their issues in a timely manner.

US-based agents

Our Lafayette, LA-based virtual teams can answer calls, tak and deliver messages to other departments within your company.

24/7 call answering

We proudly support tech businesses with 24/7 service including holidays, weekends and after-hours

A & M Client Care Services: Information Technology

Our IT messaging service will add proficiency to your business. By using A&M, you can maneuver between the traditional way of customer service and 21st-century communication solutions. 

As a Lafayette-based business, A&M offers 24/7 communication services for IT companies like yours that will help you safeguard your reputation while super-serving essential customers. We never outsource our responsibilities to others.

How Can You Benefit By Hiring A & M

Our staff is always available to respond to your calls 24/7. When you are busy with other core business responsibilities, your phone calls are expertly attended to. Our agents, who are all U.S. based, can also take up the receptionist role in your office by routing calls to the appropriate office extension or other suitable lines at your request.

Small Operator Groups

We group our operators into small groups. This means that the number of operators answering your calls is kept to a select few. This group answers all of your calls – correctly- to your specifications thereby reducing mistakes. They become overly familiar with your account, how you want your calls handled, what is important to you, and deliver the level of service you expect.

Contact A&M about your information technology phone answering needs.