Industries > FUNERAL HOMES

FUNERAL HOMES ANSWERING SERVICES Talk to your customers with the utmost care and empathy.

Phone Answering Services for Funeral Homes

Never miss emergency calls

Never miss an emergency with our on-demand urgent call handling systems for your funeral home business.

US-based agents

Our Lafayette, LA-based virtual teams can answer calls, and take and deliver messages based on your specific needs.

24/7 phone answering service

A dedicated virtual receptionist to handle all your customer's questions even when your office is closed.

Live virtual receptionist

Calls are answered by a live, highly trained agent. No automation or recordings.

Industry expertise

Work with A&M to create unique call answering scripts and protocols that our agents will follow when answering your phones.

A & M Client Care Services: Funeral Homes

As a funeral home, your business is there to support families and provide expert planning during one of the most difficult times in their lives—the loss of a loved one.  We want you to make a great first impression when the family contacts your funeral home.

A&M has been providing answering services for the Funeral industry for almost 50 years, and we pride ourselves on providing superior customer care services. With every phone call, we will help you show the family that you care, giving you a chance to look out for the family and make sure all their needs are thoroughly addressed in their time of grief.

Why Choose Us?

Sensitive matters require sensitive and compassionate people. That is what A&M can bring to your business. Empathy and understanding are just some of the soft people skills we expect from our own staff, so you can guarantee your callers will receive the utmost care and sensitivity in call-handling and message-taking. We pride ourselves on relaying accurate information quickly to your designated director as the secretaries and messengers for your funeral home. 

How We Can Help

A&M has built the capacity to provide 24/7 live phone answering services for your funeral home business. We also provide multi-information dispatch. It allows an automatic presentation of the same information to different people. We also help in emergencies or panic calls

Areas We Serve

A&M answering service has all of our agents based in Lafayette, Louisiana but we service businesses just like yours throughout the United States.

Small Operator Groups

We group our operators into small groups. This means that the number of operators answering your calls is kept to a select few. This group answers all of your calls – correctly- to your specifications thereby reducing mistakes. They become overly familiar with your account, how you want your calls handled, what is important to you, and deliver the level of service you expect.

Reduce Labor Costs

Cost efficiency is at the core of our service, A&M plans are billed based on what you use. We help you to save money on hiring full-time staff and all fees associated with managing your funeral home’s phone service system. Your new savings will allow you to invest in resources to improve and continue to provide superior customer care. Your customers will always have a friendly, well-trained agent to speak with.

Contact A&M about your funeral home answering service needs.