1. Established 1976

  2. 24/7/365 Client Care Services

  3. Nationwide Coverage







A & M FAQ:



Who are we?

A & M is a reliable and cost effective telephone answering service provider based

in Lafayette, Louisiana. In addition to answering services, we offer order taking,

voicemail, and journey management as part of our client care services. Our agents

are available 24/7/365.


Why A & M?

Since 1976 A & M has provided fully-customized answering service solutions for

our many clients in a wide range of industries, from medical and industrial, to corporate,

oilfield, and information technology services. Our clients are extremely loyal and deserve

the highest quality service at cost effective and competitive prices. We deliver.


We have different on call personnel that handle different types of calls.

These people also rotate depending upon what day it is. How does

A & M get the message to the correct person?

A & M ‘s Roster Service eliminates the risk normally associated with answering services

relaying messages to the correct on-call employee. You supply us with your upcoming

roster schedule and we will soft code your schedule into our system to minimize the risk

of human error upon dispatch. The receptionist no longer needs to "look up" who's on call

because the system knows at any given moment, exactly who is on call and routes the call

accordingly.


Can I change the on-call at the last minute?

Yes. From time to time "on-call" schedules do change - that's just a reality. At anytime

you can call us and advise the receptionist of the change.


What does direct connect mean?

Direct-Connect is when a receptionist answers a call that requires transfer of the caller to the

A & M subscriber's telephone. In other words, when direct-connect is required, the receptionist

will take details from the caller and then place them briefly on hold while they make contact

(via phone) to the A & M subscriber. Once the subscriber has been contacted and briefed on the details of the conversation, the A & M receptionist will then ‘direct connect’ (transfer) the caller through to the subscriber. This service and procedure is often used for emergency calls, for example, when we are answering for medical practices.


Is there a limit to how many employees can receive the same message?

If required, the A & M delivery system can be programmed to deliver the same message to

multiple recipients at the same time. The recipients can even be using different types of devices, meaning one may receive the message on a smart phone, another on a tablet, and others may simply receive the message as a notification on their email. There are no additional charges for this type of multi-dispatch.


Can I forward my cell phone to your service?

Yes, in fact A & M’s Answering Service plans give you the ability to forward any number of business or personal line(s) to your exclusive number.


Does A & M offer it’s services nationwide?

Yes. Because of A & M’s advanced technologies, it does not matter where your business

is physically located.


How long does it take to have an account activated and start service?

Depending upon the complexity of the account, usually within 24 hours.


Is there a long term contract?

No. Your A & M service operates on a month to month basis. There are no early

termination fees. Please call or email us today. 337.265.3000.

csr@amanswering.com

1976-2014 A & M Answering Service Inc